I had a bad experience with a different dealer, so I set up an appointment with Rockenbach. Cody was waiting for me as I pulled up and brought me straight to his desk. He was very nice and professional, and he asked me the right questions to understand which car I was interested in. He pulled up a car for me to test drive and it was perfect. He was patient and worked with me until I was completeley satisfied. I ended up making the deal. I had to talk to a couple other people to go through the process and they were very nice also. Before I left with my car Cody went through the features again to make sure I'd know how to use them. He helped me set up my OnStar account and linked my phone to it for when I'm driving. I even forgot a couple things in the car I traded in, but Cody held them for me till I was able to pick them up. He was awesome and when I'm ready to buy a car again, I hope it will be from him!

A close friend had just purchased a new Chevrolet truck.He explained that he got a great deal at Rockenbach Chevrolet.I did some research and found that it would be worth the extra drive to Rockenbach.My wife and i arrived at the dealership and were met with a warm welcome from Ed Risher.Ed asked my wife and i about the type of vehicle we were interested in to fit our needs. With his knowledge he suggested a Chevrolet Silverado Z71.We fell in love with the truck on the spot.Thanks to Ed Risher and the whole staff at Rockenbach for making our buying experience easy and fun.

My daughter Colleen and I had a wonderful experience working with Ken George and all the other employees we encountered at Rockenbach. This was my daughter's first car purchase, and I believe Ken worked hard to give us a fair price and to find the color of the 2012 Chevy Cruz she wanted. I would highly recommend the Rockenbach dealership to my friends.

Mr Rockenbach,

Brian was fabulous to work with. He was very real and unintrusive. He was patient through my many questions and worked with me and my budget. I would highly recommend Brian!! I walked out with a brand new car that met my budget with many features I didn't think I could afford!

Mr Rockenbach

I had an amazing experience at this dealership. I would recommend the location to any family and/or friends. I was highly satisfied and will be going back.

A few weeks ago and three hundred dollars a car...hmm?
Job absolutely well done by each!
There are far and few people in my day of business that will take
the time and go out of their way to make one feel like family.
The whole team at your dealership always met our needs and wants with
superior product, attention to detail and genuine kindness not only to myself,
but my family in general

Thank you
Greg Nichols

I was having trouble getting my extended warranty to repair my car for rust and called Rockenbach and was referred to George Rausch and he had Tony and I work together and they resolved my problem and made me so very glad that I bought my car(s) at this dealership and I am so grateful for the help and customer service that I received.
George went above and beyond to help me out and was so great to me.

Dino made buying my new car a VERY pleasurable experience and I would recommend him to anyone who finds buying a car a hectic time. He is friendly, courteous, knowledgeable and has a great personality.

Dear Mr Rockenbach

I couldn't believe the magic Ed performed before my very eyes.
I was told by other dealerships and dealers that I wasn't approved or that I needed a co signer. Ed worked his magic and I was in and out in about 2 to 3 hours.Im loving my 08'Impala. THANK-YOU ED AND THANK-YOU ROCHENBACH.

Dear Mr Rockenbach,

WITH REGARDS TO MY NEW CAR PURCHASE I OFFER THE FOLLOWING. FOR THE ENTIRE TRANSACTION FROM BEGINNING TO END, THE FOLLOWING TWO WORDS COME TO MIND -- NO REGRETS !! I HIGHLY RECOMMEND THIS DEALERSHIP. ON A SCALE FROM 1 TO 10 I WOULD RATE THEM A 23. NEED I SAY THAT I WAS TOTALLY SATISFIED !!! BEST WISHES, AND NEVER CHANGE YOUR WAY OF DOING BUSINESS.

BEST REGARDS

VINCENT KENNY

Dear Mike Fullmer,

Just a note to let you know that Sharon and I are enjoying the Cruze. It is a pleasure to drive and one smooth running car. I would like to mention how much at home we feel at Rockenbachs, and the attention we always receive from Bill Roth and the rest of the sales team, not forgetting the service department which has always done an outstanding job taking care of our cars.

Sincerely,

Jack and Sharon Clooney

Dear Mr Rockenbach,

This was an outstanding buying experiance with Bob and Paulie. The truck I wanted was located and arrived exactly as promised. The price was right and the truck was prepped flawlessly. The entire team at Rockenbach from the time I first walked in the door 'till leaving with my new truck were terrific.

Dear Mr. Fullmer,

After having a very bad experience at another local Cheverolet dealer in McHenry, it was a pleasure to work with all of the PROFESSIONALS at Rockenbach. Everyone, from the sales staff to the finance people to he service guys in delivery, was very knowledgable about the Cheverolet products and services the dealership had to offer.

Even though the dealership is 23 miles from my house, I plan to return to Rockenbach
for most of my service needs. They have truly impressed me as a group that CARES about the customer after the sale.

Mr. Fullmer

I went to rockenbach after having a TERRIBLE experience at Libertyville. My husband and I had done research online and knew that we wanted an Equinox.

My husband called ahead and was set up with an appointment. When I went to the dealer I was greeted immediatly and was sent to Carlos Landaverde the salesman. The entire process was very painless and Carlos could not have been more attentive to me.

I test drove the vehicle and because he did not have the exact Equinox that I wanted on the lot, I received a great deal on what he did have. We settled the difference in a service compensation, I was very happy.

I love my vehicle. Recently I received a call from Angelica with a question and was treated very professionally and politely, she even compensated me for my time.

I would definitly refer people looking for a vehicle to Rockenbach.

Mr. Rockenbach,

This is a great dealer! By far they have the best prices out there and a great variety of cars. I was looking for so long for a new car and I found it about $2,000 less than any other dealer.

They have a great customer service and if you don´t like pushy sales man like me, I would ask for Jorge Miranda. He will give you great service that no one else will!

Dear Mr. Rockenbach,

I would just like to say that this Dealership is second to none! I worked with Ed R. in sales and he could not have been better! He was great he went step by step with me helping me get the best deal I could.

Even when he had other customers coming in he never forot I was there. Just a real pleasure to deal with! I ended up getting a great deal on a 2011 Malibu and it was thanks to ED.

Thank You So Much for being a great dealership to work with!

Dear Mr. Rockenbach

The turn around time from agreement on price to leaving with my car was the most efficient I have ever experienced.

I was clear in my expectations of pricing based on various other visits to area dealers. Rockenbach gave me the payment and pricing without hassle.

The dealership has an extensive assortment unlike other dealers who were suggesting ordering vehicles and waiting for the perfect car. The post price agreement process was educational and not pushy.

Finance was extremely professional and got me a great interest rate better than my home bank preapproval! The dealership actually had a fun atmospher, upbeat and interactive.

They even had the new Volt which is truely an amazing vehicle even if it isn't the car for you, you should go see it at Rockenbach!

Mr. Fullmer

Preston Mader in sales did a great job in finding a pickup truck that matched my needs. In fact, he had to do it twice and was incredibly thorough and responsive.

After finding the first vehicle I thought would work he went out and got it. Upon seeing the vehicle a couple days later it turned out we needed a little more in terms of form and function.

He went out and found one again that ended up being the perfect fit. He then helped me sort out which bedliner and bed cover would be best by pointing out the advantages and disadvantages of each.

I know I tested his patience but he was not only professional but courteous and thoughtful. Later, after getting the bedliner and tonneau cover installed I noticed a dent in the side of the bed and brought it to the attention of Tim Collins in service.

Due to past experiences with other service organization where no one wanted to take responsibility, Tim completely surprised me. He not only figured out the problem, he said he'd take care of the problem without hesitation or conditions.

Rockenbach not only has my appreciation but my loyalty as well!

I came to this dealership because I saw a Chevy Silverado that I was intersested in on the internet. Dan Feher was my salesman, he was very nice. He was new to the dealership, but we all have to learn sometime.

I believe the sales manager did all that he could on the price after our initial disagreement. Ed was very helpful in completing the paperwork. George was also very helpful in getting the accessories that I wanted to add.

They came and picked my truck up 2 hours away and returned it when they were done. It looks great. I am satisfied with my experience and love my new truck.

Mr. Fullmer,

Rockenbach Chevrolet. Simple the Best. I went looking for a new Chevrolet Cruze today and had shopped the internet for over two weeks. I visited three other dealerships in my area and the only dealership that would honor their price was Rockenbach Chevrolet. The other dealerships said that there were no hidden fees. The only dealership that gave me a quote and honored it was Rockenbach Chevrolet. I will let all my friends about Rockenbach Chevrolet. YOU MUST SHOP ROCKENBACH
http://national.citysearch.com/review/609549510?reviewId=248575981

Hi Mike:

Thank you to everyone who shared in the excellent service my
family and I received! Chris & Jesica both really are enjoying
having their first new car, and for giving each of them a start in
the world of credit.

I want to especially bring to your attention the more than excellent service and care we received from a team member, Jorge Hernandez. His unselfish concern and professional care made the Rockenbach encounter well worth the wait. In this testy world, it is good to have someone we want to do repeat business with time and time again.
Jorge’s commitment and understanding of both the product and our needs made the overall experience funny and palpable.
I am wanting to work with Jorge and the Rockenbach team when the 2012 Volt is in your store!
Again, thank you everyone.

Hello Mr. Fullmer,

I recently went to Rockenbach Chevy with out the intention of buying but to get pricing information and learn about the vehicles offered.

I was looking to replace a vehicle that was totaled in an accident but had other vehicles so I wasn't in any hurry.

I met with Gene Greeley, who started to go over the inventory that was online and explained their pricing. He advised me that one of the models I saw online had been sold.

Initially, I was skeptical of the old bait and switch routine until he offered to provide the sales sheet. Gene advised us of the fact they had a similar car with less miles but it was about $2000 more.

We took it for a test drive and would have been satisfied with the higher price. Without prompting or negotiating Gene informed us that they would honor the vehicle at the price of the original car we came in for.

It was nice to go in and not have to play games to get the price that the vehicle is.

Unlike previous car buying excursions, nobody at the dealership was pushy, over bearing or trying to get us into something we didn't want or need. From start to finish the entire staff was fantastic and overly accommodating.

I've already started telling friends and coworkers about my experience and telling them to check out Rockenbach for their next vehicle.

Let me just start by saying that this dealership is truly amazing!

I have never, ever been to a place where EVERYONE treats you with respect and courtesy from the absolute second you step foot in the door, and this is the honest truth!!
As soon as we walked in the Derrick Johnson offered me and my wife a cup of coffee or hot chocolate, which my wife took advantage of!

Throughout the process of looking for my new car Derrick Johnson was the most patient and nicest gentleman that I have ever dealt with at a dealership. He did nothing but try to understand my needs and wants and the whole time, steering me towards trucks that were in my budget, which we had previously discussed (over the phone).

To make a long story short while in the 'dreaded' finance office with Jerry, I had another very pleasant and surprising experience. While talking to Jerry about the snow storm that was coming the next day I had mentioned to Jerry that I was unable to find and salt for my driveway, that all the stores in the area were sold out (no to mention it was 9pm on a Friday night).

At this time Jerry excuses himself from the office, and from what I found out later he actually had Derrick go into their own personal stock pile of driveway salt, and had him load not 1, not 2, but 3 BAGS of salt into the back of my new Truck!!! Now, Im not saying that they are gonna give you bags of salt if you need it when you go there, however, I will tell you that they will absolutely treat you better then you have ever been treated before at a car dealership!!

It was honestly like dealing with family, and I will never even consider another dealer!! Thanks guys! Jim & Tricia Patton

my wife and I purchased a 2007 Nissan Altima from Rockenbach Chevrolet in Grayslake, IL. The sales guy Ken George was a really nice guy with a rather smoothe style of selling and he wasnt pushy. This made us feel really comfortable. There were a couple of issues we initially had with the vehicle, but due to the unparallelled customer service that Rockenbach offers, they took care of us and we are VERY HAPPY with our INVESTMENT!!! Thanks to Ken (Sales) Paul (Sales), Jason in (Service) and George in (Customer Service), I would DEFINITELY recommend purchasing a vehicle from Rockenbach.

This was the most enjoyable car shopping experience I have ever had. Derrick was knowledgeable, pleasant, and accommodating. The price of the vehicle was excellent and the customer care was outstanding. I would definitely recommend Rockenbach to a friend and I will definitely be a repeat customer. A+++

Customer service was exceptional and very helpful. They answered every question that I had,they were right to the point no bs like the other dealer in Fox Lake. I test drove the car and I loved it. It was a quick process and I was'nt pressured at all. I would recommend this dealer to my friends,it was my first time here and I will be back.

I would just like to say that I had been doing a lot of legwork prior to purchasing my first brand new vehicle. I found one of Rockenbach Chevrolet Cruze's online and decided to look at the inventory to see what they had to offer. With so many promotions and incentives available with purchasing a new car, I was a little skeptical when I saw that the price was so low. I made everyone I spoke with promise me that I was qaulified to get the price that I previously saw online. After some consideration, I decided to make the 4 hour hike up to Grayslake. We walked in, were warmly greeted, test drove the car that was already pulled up, sat down, told them what I wanted for my trade and where I wanted to be at with a monthly payment. BOOM. DONE. It was by far the best car buying experience I had ever had. I'm normally not one to follow reviews on anything, but while I was doing my research I have stumbled upon (unfortunatley) some bad reviews. I told my dad, and he replied with, "Well, if there are 10 good reviews for every bad one, then its ok in my book!" Well here is another AMAZING review, and if you take into consideration any type of review for this dealer, just focus on the good ones, they truely earn and deserve every one of them!

I was looking for a used car with decent payments. Anthony found me a 2006 Cobalt with decent mileage and an even better price. Anthony Heckner was attentive and very friendly. It was a Saturday and the dealership was very busy. He stayed with my husband and myself until we got to meet with the finance person. I compared my price with Kelly Blue Book and Anthony gave me an excellent deal. I will return to Rockenbach Chevrolet to purchase my next car as long as I know I can have Anthony as my sales person. I have already recommended the dealership to friends and will continue to do so. Great experience. I love my car!!

Upon entering Rockenbach, we felt welcomed. We did not feel as though we were being pushed to purchase the car the salesman wanted us to buy. They were patient with us while we looked at and compared the options of several cars. I was amazed how easy the financing was here too! They made it so easy to get approved for a loan. In the end I felt like I had won the "deal of the day." I walked away with the car I wanted, at an extraordinary price, feeling good about the transaction, and feeling like I had become apart of the family.